Terms and Conditions

Effective from August 09, 2007

1. Visa House DOES NOT GIVE services of reception of the Russian visas. Visa House renders services of reception of visa invitations and also of registration of visas given according to our invitations. Russian consulates give visas on the basis of visa invitations.
2. Visa House provides all services according its Price-list valid from the moment of accepting the client's Order. Once the Order is accepted, a specified fee is to be paid for any changes or cancellation of the Order. Refund is not possible if your order has been finished.
3. Prepayment is required for any Order (with the exception of corporate clients who have signed a contract with Visa House).
4. If Visa House promises to provide service or answer the question within 15 minutes, it is during the period from 10:00 till 17:30 Moscow time Monday - Friday. Otherwise, waiting time may be longer.
5. Any responsibility of Visa House is strictly limited to the price of ordered service.
6. Visa House reserves the right to decide which services and in what form the User is provided with.
7. Visa House and User agree to maintain indefinitely the confidentiality of all information collected from each party.
8. Visa House reserves the right to change these Terms and Conditions at any moment. User can see the latest edition of Visa House Terms and Conditions on this page.
9. All information and data located on the Visa House web site is exclusive property of Visa House, protected under law and can be used only for personal non-commercial purposes.